Warranty Policy

At Reffcom, we are committed to delivering reliable, high-quality referee communication equipment. To ensure your peace of mind, we offer a straightforward warranty policy for all our products.

Warranty Scope

This warranty policy applies to Reffcom referee intercom systems.

Please note:
Consumable accessories such as earpieces, cables, and similar accessories are not covered under this warranty policy.

1-Year Warranty Coverage (Non-Human Damage)

All Reffcom referee intercom products come with a 1-year warranty from the date of delivered.

If your product experiences non-human (manufacturing or quality-related) damage within this period:

We will either:
- Repair the product, or
- Send you a free replacement unit

Requirements:

Customers must provide a clear video showing the issue.
The video must demonstrate that the damage is not caused by human factors (e.g., misuse, physical damage, water exposure, etc.).

Human-Caused Damage (Within 1 Year)

If the product is found to be damaged due to human factors within the 1-year period:

Reffcom will still assist with repairs.
For standard components, we may offer free repair service.

However:

Customers are responsible for all shipping costs (both sending and return).
Additional charges may apply if non-standard or major components need replacement.

After 1 Year Warranty Period

For products that are out of warranty (after 1 year):

Reffcom will continue to provide repair services.

Customers are responsible for:

Round-trip shipping costs
Cost of replacement components

Important Notes

Warranty applies only to products purchased through official Reffcom channels.
Damage caused by misuse, accidents, unauthorized modifications, or improper handling is not covered under free replacement.
Video proof is required for all warranty claims to ensure accurate and fair evaluation.